Job Description

Job Description

Job Description

Loews Hotels & Co has ventured into Kansas City, MO with the new Loews Kansas City Hotel. The 800-room hotel features 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel marks the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which stands out on the city's skyline. Loews Kansas City is located at the cornerstone of an already vibrant and continuously growing downtown Kansas City.

Job Specifics

• Coordinates and executes the cleaning of offices, rooms, and public areas to standard. Works with various departments, especially Engineering. Responsible for completing special projects that maintain and create a product that exceeds guest expectations. Extensive use of cleaning equipment such as carpet, floor polishing, pressure washing machines etc. Ensures adherence to Loews Hotels Star Service standards.
• Handles assignments in a timely manner and follows up with leadership team.
• Follows and ensures compliance to all hotel key control procedures by staff
• Follows and ensures compliance with lost and found procedures
• Conducts regular inspections of Housekeeping items including specific chemicals, and cleaning equipment and reports back any deficiencies.
• Prepares work orders for repair, renovation or replacement with Director approval
• Coordinates restocking of storage areas
• Maintains proper condition of inventories
• Handles complaints in accordance with Loews Hotels "Handle Guest Complaint" standards, ensuring guest satisfaction
• Provides employees an outstanding model of professional conduct, high morale, and guest service.
• Consistently demonstrates excellent guest service skills.
• Interacts daily in a positive manner with guests and staff.
• Maintains a positive & constructive workplace that values diversity & uncompromising standards of excellence
• Performs multiple activities to meet time critical deadlines
• Able to operate floor and carpet care equipment
• Knowledgeable of Loews Hotels training guidelines and procedures
• Ensures compliance with established cleaning procedures
• Reports needed office and public area repairs immediately to Engineering department
• Examines carpets, drapes, & furniture for stains, damage, & wear - reports needs to appropriate Manager, informs Director of redecorating needs
• Prepares Engineering work orders as needed
• Comply with OSHA regulations & ensure hotel life safety
• Participates in daily/weekly/monthly department meetings and training sessions
• Answers Housekeeping phones according to Loews Hotels standards
• Other duties as assigned which may include cleaning of guest rooms as a Guest Room Attendant. Performing duties of a Houseman or any task needed in the administration of housekeeping services as directed by the Director of Housekeeping

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standard

Qualifications

• Dedicated professional working at the highest standards of quality service and staff development
• Minimum two years Housekeeping or related experience with cleaning equipment
• Outstanding communication skills - oral and written
• Excellent organizational and leadership abilities
• Ability to stand, stoop, bend, walk during entire shift and to lift and/or move up to 150 lbs.
• Good visual acuity
• Must be a self-starter and have good organizational skills
• Knowledge of and ability to use Resilient Floor cleaning/polishing and carpet shampoo equipment
• Knowledge of and ability to use Pressure washers, Street sweepers, Scrubber machines
• Requires extensive standing, walking, lifting and bending
• Able to work a flexible schedule, including nights, weekends and holidays
• Able to communicate well in conversational English

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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