Job Description

Join to apply for the Lead Salesforce Engineer role at State Bar of California

Join to apply for the Lead Salesforce Engineer role at State Bar of California

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Annual Salary Range Lead IT Analyst: $112,497 - $149,972

FLSA Exempt / Union Represented

This position allows for up to four days of remote work per week

About the Office

The Office of Information Technology (IT) is responsible for enabling State Bars internal and external stakeholders by the management, implementation, and maintenance of technology that supports the State Bars mission and goals. The offices primary goals are to build and maintain functional capabilities, support innovation, and ensure that all systems are running smoothly, efficiently, and securely to meet the needs of the organization and its stakeholders.

Job Overview

The Office of Information Technology is seeking a Lead Salesforce Engineer/Analyst to join our team. This role will architect, lead, and direct applications built on Salesforce Service Cloud and Experience Cloud and strategize future investments in the platform. The Lead Salesforce Engineer will take ownership of system configuration, workflow automation, and Apex development to improve licensing workflows and public-facing portals. The position requires independent judgement and authority to drive scalable, secure solutions that align with organizational and enterprise IT strategies. The Lead will collaborate across IT and business teams, providing technical leadership and oversight to ensure successful project delivery and long-term platform governance.

The Ideal Candidate

The ideal candidate has strong hands-on experience with Salesforce platform development and configuration, including Apex, Flows, and Experience Cloud site management. This individual is comfortable managing the full application lifecycleanalyzing business needs, configuring platform features, developing automation, and supporting integrations. Proven ability to lead cross-functional teams, influence strategic decisions, and mentor technical staff is essential. Familiarity with batch jobs and third-party tools is also valuable.

Definition

With minimum direction, the Lead IT Analyst provides technical leadership and direction for major IT projects, and/or serves as the technical authority for one or more related functions, including: network operating systems; software applications; data analytics applications, project/program management; product management; desktop support; system engineering; network infrastructure; database management; cloud services administration; and web server management. The Lead IT Analyst performs advanced, highly specialized IT work involving the business requirements, analysis, product roadmaps, planning, project management, architecture, designing, implementation, maintenance, troubleshooting, and/or enhancement of complex IT systems and procedures, and may serve in a lead capacity over other IT analysts and support staff.

Distinguishing Characteristics

The Lead IT Analyst is the highest level in the IT Analyst series and may be assigned to a function as an individual technical expert, project team leader. When assigned as a technical expert, performs work requiring a very high level of technical knowledge of a specific area, or ability to integrate at a high level the knowledge of several areas, while working with a significant amount of independent authority and judgment. When assigned as a project team leader, manages and provides technical leadership of projects involving large-scale, complex, and highly analytical tasks. When assigned as a supervisor, may perform work comparable to a project team leader, but with direct supervision over subordinate IT analysts and support staff.

The Lead IT Analyst is distinguished from the Senior IT Analyst in that the former performs the most complex IT operations and applications-related duties, provides technical leadership and direction to lower-level IT staff, and assumes responsibility for completion of major IT projects in accordance with the State Bars needs. The Lead IT Analyst also provides strategic input and guidance within the incumbents area of specialization.

Role-Specific Examples of Essential Duties

• Build, enhance, and maintain Salesforce Experience Cloud applications used by applicants for submission, status tracking, and communication.
• Optimize and support internal Salesforce Service Cloud applications, driving improvements to licensing workflows, case reviews, and eligibility tracking.
• Develop and configure advanced automation solutions, including Salesforce Flows, custom objects, validation rules, and Lightning page layouts, ensuring alignment with platform best practices and performance standards.
• Write, review and optimize Apex triggers and classes to support complex automation, data manipulation, and integration with external systems.
• Oversee and optimize scheduled batch jobs and integrations, including DMV data processing and CCScan document scanning.
• Direct and lead cross functional initiatives by working with business stakeholders and IT teams to define requirements and deliver solutions that meet strategic goals.
• Lead support portal enhancements, user acceptance testing, change management, and rollout activities for new Salesforce features or updates, ensuring alignment with strategic objectives and user needs.
• Drive resource planning, recruitment, performance management of assigned Salesforce platform skilled personnel, ensuring alignment of technical capabilities and project demands.
• Architect, design, and lead the development of scalable, secure solutions in collaboration with business partners, IT teams, and vendors, while establishing technical standards and contributing to long-term platform strategy and governance.
• Prepare feasibility studies, estimations and project proposals, providing input into strategic platform decisions and IT roadmaps.
• Serve as the technical authority and lead subject matter expert in Salesforce technologies, providing mentorship, enforcing platform standards, and driving alignment with IT governance.
• Own, monitor, and optimize existing applications and products, proactively identifying opportunities for application consolidation, increased functionality, and operational efficiency.
• Lead execution and delivery of Salesforce projects managing timelines, resource allocation, and cross-team coordination to ensure successful implementation and measurable business impact.

Role-Specific Employment Standards

Knowledge of:

• Salesforce Service Cloud and Experience Cloud architecture, features, and licensing models.
• Salesforce configuration capabilities including Flows, Approval Processes, and Custom Objects. Apex development, including triggers, batch classes, SOQL, SOSL, Salesforce Object relationship types, Data Loader, Data Migration strategies.
• Salesforce deployment and change management tools (e.g., Change Sets, Metadata API, SFDX).
• Work with version control systems (e.g., Git) and CI/CD pipelines (e.g., Azure DevOps, Jenkins, GitHub Actions) for automated deployments.
• User and permission set management, roles, profiles, field level security, Apex security and data access controls.
• Third-party integration tools and methods including APIs, middleware (e.g., MuleSoft, Boomi, Jitterbit), or document scanning platforms (e.g., CCScan).
• Data management and quality assurance techniques within the Salesforce platform.
• Compliance frameworks such as CPRA, HIPAA, and data retention standards.
• Effective communication and documentation best practices for technical and non-technical audiences.
• Apex Test Classes (high code coverage), Unit Testing, Integration Testing

Ability to:

• Exercise independent judgment and decision-making in configuring, developing, and supporting Salesforce applications.
• Develop technical documentation, flow diagrams, and support materials.
• Troubleshoot and resolve system issues while minimizing impact on business operations.
• Prioritize and manage multiple concurrent requests, enhancements, and projects.
• Collaborate effectively with internal IT staff, business stakeholders, and vendors.
• Communicate technical information clearly and concisely to non-technical stakeholders.
• Maintain and handle sensitive data appropriately.

Minimum Qualifications

Education:

• Bachelors degree in computer science or a closely related field that develops skills related to the essential duties, or equivalent academic achievement.

Experience:

• Five (5) years of experience at the advanced journey-level in the information systems field including system analysis, business process design, development and implementation of business application solutions or IT project management, of which at least one (1) year was in a lead capacity.

License, Certificate, Registration Requirements:

• Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education.

Desired Licenses, Certificates, Registrations:

• Salesforce Administrator certification is required. Platform Developer I or Experience Cloud Consultant certifications are highly desirable.

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